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Consumer Affairs and Complaints Resources

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Avenues for complaints in Australia can vary between states and territories, with some having their own consumer affairs, fair trading, civil, tenancy and administrative tribunals. Today, the consumer and complaints category have also coined another term, econsumer.

With the internet, there are now many resources for finding out information about consumer rights. In Australia, the main bodies are government, with most providing information, tips and other resources to helping you resolve any issues.

Government bodies sometimes change, especially when there is a change in local government, with departments and statutory bodies being realigned or merged under new administration. This also sometimes means that website addresses also change. We have endeavoured to list the appropriate government body as your starting point. If the website address has changed, just drop us an email letting us know, so that we can update the details.
 

For those with complaints against overseas individuals and companies, the process becomes much more difficult, and you may need to do a bit of research to find the appropriate body in the country/region/state where the individual/company is supposed to be located. We list some resources below that may be a useful starting point.

But like everything on the world wide web, 'buyer beware'. A bit of commonsense and research by you, prior to committing yourself to any purchase will hopefully help reduce any chance of something going wrong.

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Complaints - Australia

Complaint Line
• c/- Scott Concepts, 72 Coomera Gorge Drv, MOUNT TAMBORINE QLD 4272 • Email
Complain and get results... a site for Australian consumers. With over 125 complaint categories, this site has information topics ranging from - I want to complain about... banks? Telco? Energy company? etc?; How do I make a complaint?; I'm not good at letters...; What are the minimum standards?; Who can deal with my complaint independently?; Dodgy tax schemes; Urban legends exposed; Scams, scams, more scams - Don't get caught!; 'Do Not Call' Register; and much more.
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Australian Government

• National and ACT Government Consumer and Complaints
From 1 January 2011, Australia will have a single, national consumer law the
Australian Consumer Law (ACL) Website: www.consumerlaw.gov.au

The ACL will replace the many state and territory consumer laws with a single national set of consumer rights and business rules. It is a cooperative reform of the Australian Government and the States and Territories, through the Ministerial Council on Consumer Affairs (MCCA).

The ACL will deliver a range of benefits, for example, bringing in a simpler set of statutory consumer guarantees that businesses must honour when selling goods and services. This means that both traders and consumers can have greater clarity about their rights regarding faulty products or sub-standard services and how best to protect those rights.


Consumers' Federation
The Consumers' Federation of Australia (CFA) is the national peak body for consumer groups in Australia. We have over 100 members including legal centres, health rights groups, local consumer organisations and public interest bodies. CFA's role is to put the view of its member organisations to government and industry and advocate on behalf of consumers.
ACT Office of Fair Trading
Check out the ACT government consumer information on 'What to do if you have a complaing against a business or trader'.
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New South Wales Government Consumer and Complaints
New South Wales Department of Commerce: Office of Fair Trading
The NSW government department where you can 'Lodge a complaint' and 'Car Rental'.
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Northern Territory Government Consumer and Complaints
Northern Territory Government: Department of Justice
The NT government has information under Consumer Affairs with information about complaints.
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Queensland Government Consumer and Complaints
Queensland Government: Office of Fair Trading
The QLD government department with information about 'Car/Mope Hire' and 'Lodging a complaint'.
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South Australia Government Consumer and Complaints
Government of South Australia: Office of Consumer and Business Affairs
Check out the SA government 'Making a complaint'.
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Tasmania Government Consumer and Complaints
Consumer Affairs and Fair Trading
Check out the TAS government 'Advice and complaints'.
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Victoria Government Consumer and Complaints
Consumer Affairs Victoria
Check out the VIC government 'I have a problem (lodge a complaint)'.
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Western Australia Government Consumer and Complaints
Government of Western Australia: Department of Consumer and Employment Protection
Check out the WA government 'Resolving disputes and making complaints'.
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Complaints - International Sites Consumer and Complaints

econsumer.govwww.consumer.gov/econsumer/
Your site for cross-border e-commerce complaints. A joint project of consumer protection agencies from 21 nations. Access to information for reporting your complaint and ways to resolve your complaint. Also has an online General Guide for Consumers reviewing some key points you should know before shopping online.
Consumers International
Consumers International (CI) is the world federation of consumer groups that, working together with its members, serves as the only independent and authoritative global voice for consumers. With over 220 member organisations in 115 countries, CI is building a powerful international movement to help protect and empower consumers everywhere.
Complaints Board
An overseas site that provides information for consumers regarding allegedly unethical companies, bad business practices. You can submit a complaint or research previous complaints. View categories, complaints by countries, consumer tips and tricks.
 
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