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  • If you have any queries regarding an on-line booking, please contact the appropriate affiliate below.
  • If you booked direct with any one of our other listings, you need to contact them direct.
  • Due to the huge number of bookings and queries, most of our affiliates request you use the online form/email for any questions.
• For contact and other information select your language and follow the Customer Service link.
• HostelWorld have Query and Support Centre, a section that is a comprehensive FAQ and Support Centre for any questions related to making your property booking. Sections include Queries about Making a Booking, Existing Reservation, Credit Card Queries, Room Types Explained and viewing booking online. Look through the FAQs carefully to ensure that your answer is not there, before contacting them.
• It is recommended that customers who request help, use the “Customer Service” button located on the bottom of the page they are viewing in relation to a specific tour or product. This will automatically tags the detail of the tour/product/page, so that we can place your question in context. Otherwise, you can use Viator link provided here.
World Nomads Travel Insurance
• The Mondial Assistance Group is the largest travel insurance and assistance organisation in the world. They have over 190 staff at their call centre in Australia, and many are multi-lingual so can speak the local language for you in many destinations.
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